tl;dr
We only collect data essential for providing the services this site offers, including ecommerce, contacting Noctua Designs, commenting on blog posts, and subscribing to our newsletter. That data is used only to provide that service and is not otherwise used or shared by this site. Your privacy is of paramount importance and we strive to protect it to the best of our ability.
Who we are
Our website address is: https://noctuadesigns.com. We are a one-woman jewelry design and creation studio located in Marietta, GA USA.
What personal data we collect and why we collect it
We collect information from you when you place an order, contact us via the website, or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
How do we use your information?
Information we collect from you may be used in one of the following ways:
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. - To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. - To respond to messages or inquiries that you send us.
- Visitor comments may be checked through an automated spam detection service.
- If you request a password reset, your IP address will be included in the reset email.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website as a part of a review or comment, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Occasionally, at our discretion, we may mention or link to third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Noctua Designs Online Store Privacy Policy
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our store, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example —
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Shipping
We use PirateShip for our shipping services. For checkout rates we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to USPS. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to PirateShip. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests.
Please see the PirateShip Privacy Policy for more details.
How do we protect your information?
Security
Our website uses specialist security software – Shield Security. This helps to ensure data breaches do not occur and our website and data are protected against hacking attempts and intrusion.
Shield Security protects site visitors and works to block potential hacks while monitoring web traffic and filesystem changes.
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Cookies
- Shield Security never stores any sensitive, personally identifiable information in any cookie at any time.
- In the case that Shield Security needs to redirect a visitor or any request, it may use a cookie to prevent repeated/infinite redirect loops.
- For registered/logged-in users, Shield Security uses a cookie to track user sessions and control display of certain in-plugin admin notices.
- Shield Security does not normally use Cookies for unregistered site visitors. It may however use a cookie to register the closure of Shield Security security badge to prevent repeated display.
Data Storage: User Sessions
For logged-in users, Shield Security stores information on the username, the IP address and the time of last login and last activity.
This information is purged upon logout or data cleanup.
Data Storage: Audit Trail
Shield Security has an Audit Trail feature that will log the following information:
- Audit Trail message that may include email addresses
- Logged-in username (where applicable)
- Originating IP address of the request
For logged-in users this represents information that may be used to locate (by IP address) and identify individuals and their activity on the site.
This information is stored for security purposes by the site administrator.
This data will be retained and then automatically purged from the database after a fixed time period, as determined by the site administrator. (Currently this is set to 7 days.)
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.Please see https://quic.cloud/privacy-policy/ for more details.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens’ Online Privacy Protection Act Compliance
In compliance with the requirements of COPPA (Childrens’ Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old.
How long we retain your data
If you leave a comment or review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on6/5/2023.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Website: https://noctuadesigns.com
Email: julia@noctuadesigns.com